Regulatory Information


Farley & Thompson LLP is a member of the London Stock Exchange and is authorised and regulated by the Financial Conduct Authority (FCA). Our registered address is Pine Grange, Bath Road, Bournemouth BH1 2NU.

Client assets

The majority of investments held for clients are registered in the name of our nominee company which is wholly owned and guaranteed by Farley & Thompson LLP. These assets are segregated from the assets of the company and are subject to regular reconciliation according to the rules of the FCA. We hold the investments in trust on your behalf and they remain your property at all times. In the case of overseas shareholdings, unit trusts, OEICS and other non-listed instruments we may use a special custodian where these investments are held in trust on behalf of Farley & Thompson.

Client money

Client money is held in trust and placed on deposit for you. At all times it remains your money and is ring-fenced from the assets of Farley & Thompson and kept strictly segregated in accordance with the rules of the FCA. Your money is pooled with that of many other clients and placed on deposit with the Lloyds Banking Group.

With certain exceptions depositors in banks regulated by the FCA are entitled to compensation of up to £85,000 and it is our understanding that joint depositors are each eligible for £85,000 compensation. The FCA rules provide that client funds held in trust are treated as if deposited directly by the client with the bank and on this basis, your deposit held via Farley & Thompson would be aggregated with any money you hold directly with the same institution to determine your total deposit.


Our privacy policy is intended to inform you how data collected from you will be treated. If you have any questions about the data that we collect or how we use it please get in touch with us and we will be pleased to help you. A full copy of the Farley & Thompson privacy policy is available via the link at the bottom of this page.
Why we collect your data – we collect your personal data in order to be able to communicate with you and offer you financial advice that is suitable for your stated investment needs and objectives. We may also use this data to recommend complementary services such as ISAs.
How we collect your data – we do this in a number of ways, mainly through the account opening documentation you sign when you open an account with us. We may also note details of telephone conversations or meetings you have with us.
When we share your data – we will only share data with third parties if you request us to do so or in order for us to fulfil our contract with you, for example talking to your solicitor. We may also have to share your data to fulfil a legal requirement, for example when making ISA returns to HMRC. We do not pass any of our client’s data to other commercial companies under any circumstances.
Your rights – The General Data Protection Regulation (GDPR) gives you rights regarding your personal data. These include seeing what data we hold and updating your information.

Complaints and the Financial Services Ombudsman

Under FCA rules the firm must maintain a formal complaints procedure, a full copy of which is available upon request from the Compliance Officer. Complaints should be addressed to: The Compliance Officer, Farley and Thompson LLP, Pine Grange, Bath Road, Bournemouth, BH1 2NU.

Conflicts of Interest

FCA rules require us to maintain a Conflicts of Interest policy, identifying circumstances that might constitute or give rise to a conflict of interest that may materially damage the interests of one or more clients. Our full Conflicts of Interest policy is available via the link at the bottom of this page.


Farley & Thompson is a participant in the Financial Services Compensation Scheme (FSCS) established under the Financial Services and Markets Act 2000 which, subject to certain exceptions, is the UK’s statutory fund providing limited compensation in respect of eligible liabilities. Full details of the scheme are available from the FSCS website which can be accessed via the Links section.

Money Laundering

Under money laundering regulations we are required to obtain evidence of an investor’s identity. The services we will provide are subject to satisfactory documentary evidence of identity. In addition, we may use electronic data to verify ID and address details at credit reference and fraud prevention agencies.

Order Execution policy

We are required to have in place an Order Execution Policy and to take all reasonable steps to obtain the best possible result (‘best execution’) on behalf of retail clients in financial instruments as defined under MIFID. The full terms of this policy can be found in our Terms of Business as well as the separate Order Execution Policy via the link at the bottom of this page.


Following the introduction of the Retail Distribution Review (RDR) our execution only, advisory and discretionary management services are classified as ‘restricted’- meaning that we provide specialist advice on a limited range of investments. We will not consider the ‘whole of market’ as defined by the RDR and our advice will be restricted to direct investments such as equities, gilts, and other corporate bonds as well as collective investments such as unit trusts and OEICS (open ended investment companies). We will not provide clients with a broader overview and analysis of their financial planning requirements, such as life and pension products, although we will endeavour to provide suitable advice in the context of the investments on which we advise.

Also under the terms of the RDR all advisors must be qualified to ‘level 4’ exam standard and undertake a minimum of 35 hours of Continuing Professional Development (CPD). All Farley & Thompson stockbrokers and investment managers have achieved the minimum level of qualification or higher and undertake the required level of CPD which is audited annually by the Chartered Institute for Securities & Investment.


Treating Customers Fairly (TCF) is part of our culture at Farley & Thompson. We are dedicated to ensuring you receive clear information and suitable advice. If you feel you have not received an acceptable service then please contact us immediately either by email or by telephone. A full copy of our complaints procedure is available from the Compliance partner upon request.


Please note that the value of your investments and the income from them may go down as well as up and may be affected by exchange rate movements between currencies. Your capital is always at risk and you could get back less than you invested. Past performance is not necessarily a guide to future performance.

Any information relating to tax allowances or thresholds is dependent upon personal circumstances and prevailing legislation and is subject to change.

The services referred to in this website may not be suitable for all investors. Before taking any action based upon the content of this website you should speak to us or your financial adviser, accountant, solicitor or other professional adviser.
Our mission is to build trust, provide clear and comprehensible advice, be accessible to our clients and strengthen relationships that last across the generations.
Authorised and regulated by the Financial Conduct Authority

Member of the London Stock Exchange

Farley & Thompson LLP is a Limited Liability Partnership registered in England and Wales under number OC324180

Registered address: Pine Grange Bath Road Bournemouth BH1 2NU
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Photography by Phil Jackson, Harbour View Photography